To define their strategy, HR departments must first know the expectations of their officers and have effective analytical tools at their disposal.
The MSI barometer is both a support approach and a tool, fully adaptable to the goals and culture of the authorities.
A BAROMETER TO MESURE THE MOTIVATION OF PUBLIC OFFICERS
When a company starts questioning the performance of its officers, individually as well as collectively, it is necessary to take stock of the existing situation and its reality. Improving officers´ performances requires knowledge of their motivation at work.
Why are we measuring?
- To develop officers´ commitment
- To improve internal communication
- To improve productivity
What is being measured?
- The motivation
- The satisfaction
- The involvement
- The commitment
- The perception
- The assessment
of officers in relation to their work environment, their organization and their managers.
Exploitable data for the HR Department
In terms of performance, measurement makes it possible to establish the inventory of fixtures from which managers will carry out actions and engage all their officers in new behaviors to achieve the defined objectives. Measurement is a genuine tool of human resources policy because it:
- produces tangible data, including about people themselves
- allows a shared awareness in full transparency
- provides feedback on the gaps between reality and expectations
- shows progresses
- highlights the goals of local authorities and make them clear for its officers
- mobilizes managers through periodic evaluations
An evolutionary approach manage progress
The MSI approach aims to support you in improving the authorities’ performances. After listening to your wishes, Synacom adapts its offer to each step of the process:
- Animation of groups
- assistance in the development of the questionnaire
- Analysis of the measured data
- suggestions to improve performance
As new actions are implemented, regular measures are taken to determine if they are effective and to readjust, if necessary, the previous taken decisions.
A computer-based tool without technical constraints
- Follow the officers´participation online
- Accelerate and make feedbacks more reliable
- Ensure a consistency of feedbacks: 1 officer = 1 password = 1 single response
- Consolidation of collected data
- Have real-time indicators and observe their evolution
- Have automated progress indicators from the following year
- Have an efficient communication tool for the officers
- Developed under a web-based environment
7 CONDITIONS FOR A SUCCESSFUL BAROMETER
The commitment of the Managers
To be successful, the listening to the officers´ point of views must be decided and supervised by the managers. It is not only a question of allowing officers to express themselves, but also of taking actions that will lead to concrete and visible results. It is about sharing the expected results: in terms of behavior, of motivation, of performances…
Implying hands-on management
The studies with the highest participation rates are those in which managers are strongly involved: they encourage their team to participate, report the results and implement the selected areas of progress.
Managers are also questioned during the barometer process and are thus empowered and recognized in their decision-making functions.
A regular internal communication
To optimize the chances of success of the operation and obtain a high participation rate, it is essential to communicate on the project with all the officers before and during the process.
This is the main condition for collecting sincere and therefore useful answers. All people, regardless of their position, attach great importance to anonymity.
A targeted questionnaire
The questionnaire must be comprehensible to all respondents and focus on aspects that directly and personally concern them
Inform the social partners
The operation must be presented to the social partners via the regular way. This information is part of the usual practices and is also intended to reassure people that the study is confidential and objective. The social partners may, if wanted, be involved in the implementation of the project.
Ending the investigation with a concrete and coherent action plan
It is fundamental that the officers perceive the link between the results of the study and the orientations of the action plan. They must feel that the managers are seeking to meet the expectations they expressed.